At Emma Circuit, we strive to ensure your satisfaction with our products, including travel accessories, camping gear, and fishing gear. Please read our policy carefully to understand how returns and refunds are handled.
Eligibility for Returns
Products purchased from Emma Circuit may be returned only if they are defective, damaged during shipping, or incorrect. Returns must be initiated within 7 days of receiving the product. All items must be unused, in their original packaging, and include any tags or accessories.
How to Initiate a Return
To request a return, please contact us at [email protected] with your order number and details about the issue. Our team will provide instructions for returning the item. Please do not send products back without prior approval, as unauthorized returns may not be accepted.
Return Shipping
Return shipping costs are the responsibility of Emma Circuit only if the product is defective, damaged, or incorrectly sent. For other returns, customers are responsible for shipping fees. We recommend using a trackable shipping service to ensure the item reaches us safely.
Exchanges
At this time, Emma Circuit does not offer direct product exchanges. Customers wishing to exchange an item must return the original product for a refund and place a new order.
Non-Returnable Items
Products that have been used, damaged after delivery, or altered are not eligible for return. We also cannot accept returns for items purchased from third-party sellers.
Contact Us
For any questions regarding returns or refunds, please reach out to us at [email protected]